Right of Withdrawal for Consumers
Consumer refers to any natural person who enters into a legal transaction for purposes that are predominantly outside of their commercial or independent professional activity, § 13 BGB.
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without providing any reasons. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.
To exercise your right of withdrawal, you must inform us (Druckproduzenten GbR, Wachtelstr. 12, 41472 Neuss, Tel: +49 (0) 221 845 666 55, Fax: +49 (0) 221 845 666 59, ) with a clear statement (e.g. a letter sent by post, a fax, or an email) of your decision to withdraw from this contract. You may use the attached sample withdrawal form, but this is not required. To meet the withdrawal deadline, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we will refund all payments we have received from you, including the costs of delivery (except for the additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), immediately and no later than fourteen days from the day on which we received your notification of withdrawal from this contract.
For this refund, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you incur any fees for this refund.
We may refuse the refund until we have received the goods back or until you have provided proof that you have sent the goods back, whichever occurs first.
You must return the goods to us (Druckproduzenten GbR, Wachtelstr. 12, 41472 Neuss, Tel: +49 (0) 221 845 666 55, Fax: +49 (0) 221 845 666 59, ) immediately and in any case no later than fourteen days from the day you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You will bear the direct costs of returning the goods.
You will only be responsible for any loss in value of the goods if the loss in value is due to handling of the goods beyond what is necessary to ascertain their nature, characteristics, and functioning.
Exclusion of the right of withdrawal
The right of withdrawal does not apply to contracts
- for the delivery of goods that are not pre-made and whose production is based on an individual selection or specification by the consumer, or which are clearly tailored to the consumer’s personal needs;
- for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded;
- for the delivery of sealed goods that are not suitable for return due to health protection or hygiene reasons if their seal has been removed after delivery;
- for the delivery of goods that, due to their nature, have been inseparably mixed with other goods after delivery;
- for the delivery of alcoholic beverages, the price of which was agreed upon at the time of contract conclusion, but which cannot be delivered until at least 30 days after the contract conclusion and whose current value depends on fluctuations in the market that the entrepreneur cannot influence;
- for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery;
- for the delivery of newspapers, magazines, or periodicals, except for subscription contracts;
- contracts for the delivery of goods or the provision of services, including financial services, whose price depends on fluctuations in the financial market that the entrepreneur cannot influence and which may occur within the withdrawal period, especially services related to shares, shares in open-ended investment funds as defined in Section 1 Paragraph 4 of the Capital Investment Code, and other tradable securities, currencies, derivatives, or money market instruments.